Hoolekandeteenused AS „Juhtide arenguprogramm“ 2024

The 'Leadership Development Program' for AS Hoolekandeteenused in 2024 is designed to elevate the leadership capabilities of managers across various levels within the organization.

The primary objectives of this program include improving management competencies and fostering a more unified management culture among team leaders, regional managers, and department heads.

A crucial goal is to enhance the internal capacity of HKT units, empowering them to address problems more rapidly and independently by applying newly learned techniques and methods.

The program also aims to generally raise the quality of leadership and, consequently, the delivery of services within HKT.

Furthermore, it seeks to establish a high-performing leadership team, boosting collaboration among leaders and promoting a positive management culture throughout the company.

Expected outcomes include a shared understanding among HKT leaders at different levels regarding their roles and the quality of management. Leaders will also understand the impact of collaboration on the quality of team management.

The program is anticipated to increase employee satisfaction and engagement, thereby strengthening employee loyalty to the organization. Participants will acquire techniques and methodologies for providing constructive and demanding feedback, managing time effectively, and asserting themselves.

Implementation of sustainable and resilient leadership practices is a key result, contributing to the long-term success of the organization. The program fosters a positive leadership culture that values each employee's contribution and promotes teamwork.

The program’s structure involved a preparatory phase with a self-assessment questionnaire on 'Leadership Competency Profile and Assessment'. This was followed by practical training days, totaling 16 academic hours, focused on HKT-specific exercises.

Participants also undertook practical homework assignments related to their own workplaces within HKT. An interim review session, consisting of 2 academic hours of online group mentorship, provided reflection on homework experiences. All participants received a certificate upon completion of the program.

The project team included Merja Roostalu as the project manager and Janek Sõnum as the trainer. The program was commissioned under small procurement no. 280804 and service agreement L-2/5980.